*Delivery companies: Sagawa Express, Japan Post Co., Ltd.
We aim to ship your order within 1-2 days of order confirmation, but in the unlikely event of a delay, we will contact you by email.
We also accept requests for specific delivery times.
The available time slots are [Morning], [12:00-14:00], [14:00-16:00], [16:00-18:00], [18:00-20:00], and [20:00-21:00].
Due to the high volume of shipments, we are unable to accommodate requests for specific shipping companies. Thank you for your understanding.
※返品
- Please check that the items you receive match your order.
While we strive to reproduce the actual product as accurately as possible in our product photos, slight differences may occur depending on your monitor settings. Thank you for your understanding. - Please do not discard the cardboard boxes and packaging materials used for packaging until you have confirmed that the product is free of defects.
Returns and exchanges in case of product defects
- We take every precaution to ensure the quality of the products we deliver. However, if a product is damaged, defective, or different from what you ordered (excluding services), please contact us within 8 days of receiving the product (including the delivery date). We will immediately replace it with a new, undamaged item. In this case, we will cover the shipping costs.
- If your order is damaged during delivery, please contact us. We will promptly send you a replacement at no additional cost for shipping or handling. Please note that in such cases, a representative from the shipping company may contact you directly.
*For items that are out of stock, we will not be able to offer an exchange; instead, we will issue a refund (full payment). In this case, we will cover the handling fee.
Returns and exchanges due to customer's convenience (other than product defects, damage, or soiling)
Except in the cases listed below, if you wish to return or exchange an item, please contact us within 8 days of receiving the item (including the delivery date) to express your intention to return or exchange it. In this case, the customer will be responsible for the round-trip shipping costs and bank transfer fees.
- If we do not receive any contact from you and more than 9 days have passed since delivery
- If the customer has used the product even once
- Products damaged or soiled by the customer
- If the product box, instruction manual, etc. are damaged, soiled, lost, or discarded.
- Products processed by customers
- Products that have been repaired, cleaned, etc. after delivery.
- Products purchased at other stores
- Outlet and special price items and other discounted products
- Other items for which returns are not accepted are listed on the respective product pages.
- If your order is for the provision of a service
Regarding refund methods
- We will issue a refund as soon as we confirm receipt of the returned item at our warehouse.
If your payment method is "cash on delivery," we will refund the money to your designated account within approximately one week after we confirm the returned items at our warehouse.
If you paid by credit card, the refund will be processed through your credit card company. Due to the billing cycle of credit card companies, if the full amount of your order has been debited, the refund will be processed the following month or the month after.
Email address:[email protected]
Sanko Co., Ltd.
Reception hours: Monday to Friday 9:00 to 19:00 (excluding Saturdays, Sundays, public holidays, and company-designated holidays)
*Regarding consumption tax
When the consumption tax is automatically calculated, if the amount results in a sum in the yen increment, we do not charge in yen increments, so it will be rounded down.
Please confirm the actual amount you will pay when placing your order.
Consumption tax rate: 10% Consumption tax calculation method: Consumption tax is calculated for each item.
Fractions of less than 1 yen in consumption tax: rounded down