Car tier ' s experience in trou bles ho oting lux ury wat ches
Car tier is bel oved worldwide as a lux ury watch brand . I was so impress ed with the design that I bought a new one last year . However , you have to have it re pair ed twice within a year of purchase . What was even more surpr ising was that despite the war rant y period , the company was char ged 4, 09 7 yuan for repa irs .
In this article , I will give you a detailed description of the Car tier watch re pair trou bles that I have actually experienced . For those who are planning to buy a lux ury watch or who already own a Car tier watch , there is a lot of information to help .
First re pair : in just 6 months after purchase
The first re pair was about six months after purchase . The movement of the c lock was notice ab ly slo wer , and it was more than five minutes late a day . Sur pr ised by this g lit ch , which did not seem to be a lux ury watch , I immediately went to the bou tique where I purchas ed it .
The c ler k respond s care fully and prom ises free re pair within the war rant y period . However , the re pair period is about three weeks . Desp ite being a lux ury watch , it was incon veni ent to not be able to use it for such a long time .
2 nd Re pair Event : February this year
On February 23 this year , Mr . Fan asked Car tier Bou tique in I FC Mall to re pair his watch . On February 27, Car tier issued an inspe ction report , report ing that the movement of the watch was fast / slow , and the cro wn was bent . The compre hen sive maintenance services included the re pair , adjust ment and adjust ment of the movement .
This time , however , the response was different from the previous time . Desp ite being within the war rant y period , they were char ged 4, 09 7 yuan for repa irs . According to the store ' s explan ation , it was determined that " the cro wn ' s cur vat ure was due to mis use . " I have no rec olle ction of handling my watch indis cr imin ately . I just used it norm ally , but I couldn ' t understand why I made such a judgment .
Think about the war rant y content of lux ury wat ches
Through this experience , I have come to think deep ly about the war rant y content of lux ury wat ches . I found that even though it seemed to come with a thi ck guarantee , it actually came with a variety of conditions .
What I felt was particularly problem atic was that " if the manufact urer determin es that it is mis use , the war rant y does not apply . " I feel that this judgment criteri on is ambi gu ous and that there are many cases where it works against consumers .
The length of the re pair period is also an issue . Is it accep table for a high - end watch to be re pair ed twice a year , and the watch is un us able for nearly a month each time ?
Ad vice as a Consumer
To avoid such an experience , it is recommended that you pay attention to the following points when buying a lux ury watch :
- Check the war rant y details care fully to understand what cases the war rant y does not apply
- Listen care fully to the instructions on use when purchas ing and keep a record .
- If repa irs are needed , always ask for a quote in advance
- When a mal function occ urs , we leave evidence in photos and videos immediately
- Keep all re pair history , and strong ly protest if the same mal function is repe ated
A lux ury watch is never a cheap buy . Therefore , it is important to pay close attention to the after - sa les service after purchase .
Finally : Ex pect ations for Car tier
This experience was disappoint ing , but I still love Car tier wat ches . The beautiful design and high technical strength are something that is irre place able .
However , as a lux ury brand , we sincer ely hope that we will put more effort into product quality control and after - sa les service . In particular , when it comes to repa irs within the war rant y period , we expect a more consumer - friend ly response .
If you have a similar experience , please let us know in the comments . We want to share information among consumers so that they can enjoy a better lux ury watch life . "