Peng , a n ative of Hang zhou , bought a Car tier watch at Hang zhou Tower , but the next day his belt was ri pped off .
Sho cking fact : Is the stra p of the Car tier watch you just bought pe eling off ?
" I ' m taking my nurse ' s certi fication exam on the 20 th of this month . As a reward for my hard work , I decided to buy a high - end watch to bo ost my motiv ation ... "
Mr . Peng said that while expla ining the problem that occur red the day after the purchase . A lux ury watch worth about 300,000 yen broke down in just 24 hours .
Details when purchas ing Car tier
Mr . Peng bought Car tier wat ches at the brand ' s direct - o wn ed store in Hang zhou Tower . I was impress ed by the atten tive response of the store staff and decided to buy with confidence .
" I che cked the operation and received a war rant y when I purchas ed it . I never dre amed that this would happen . "
Response after a problem occ urs
When Peng notic ed that his belt had fallen off , he immediately conta cted the store . However , the response from the store seemed to be une x pect ed .
" Fir st of all , in terms of use ? " It ' s a good idea . " But I was just wearing it norm ally , and I don ' t remember any special treatment . "
After that , Ms . Peng consult ed the Consumer Protection Center and shared the matter on S NS . As a result , we received a formal ap ology from Car tier head quar ters and an offer of rep lac ement .
Be careful when buying lux ury brand s
To prevent such trou bles , experts ad vise the following points :
- Always check the condition of the product in detail when purchas ing
- You must fully understand the cont ents of the guarantee .
- Always keep rece ip ts and purchase certific ates .
- Leave evidence in photos and videos immediately when trouble occ urs
- If negoti ations with the store do not work out , contact the Consumer Center
Message from Mr . Peng
" J ust because it ' s a lux ury brand , you don ' t have to accept anything . I learned that it is important to stand up for your rights as a consumer . "
Peng is now wearing a new watch that she has replaced , and she is study ing hard for her n urs ing exam .