The Tianjin Consumer Association sent a letter to "Lefly" and "The North Face" to consult on the issue of the down jacket not being labeled properly.

The Tian jin Consumer Association has just sent a formal letter to " L ef ly " and " The North Face , " two out door supp lies manufact urers , to discuss the issue of the product lab els on down jack ets not being display ed properly .

Back ground and history of the issue

The issue came to the surface due to multiple compla ints from consumers in Tian jin . As a result of an independent investigation by the Consumer Association , the following points are particularly problem atic :

• The content of down (fe ather) is incorre ct or uncle ar .
• There may be discre pan cies between the actual material and the label display
• Dis play of dura bility may be ex ag ger ated advertising
• Pres ence of products with inap pr opri ate wash ing lab els

The relevant person of the Consumer Association emph asi zes that " in expensive out door supp lies , the display of acc urate product information is a basic right of consumers . " It points out that providing acc urate information on ins ulation performance is also an important issue related to consumer safety , especially in the case of down jack ets , which are essential for winter .

Cont ents of the consult ation letter

The letters sent main ly contain ed the following items :

1. A specific list of the products in question
2. Analys is on the impact of current display methods on consumers
3. Re qu ests for impr oved display
4. Sch edu le adjust ment to consult on future respons es
5. Pos sible corre ctive action , including volunt ary rec all and display corre ction

The Consumer Association is asking both companies to respond within 15 business days . He said he could also take strong er action if he did not receive a response or if the content was in ade qu ate .

Rela ted Out door Jack et Product Name Is sues

In addition to this down ja cket issue , the Tian jin Consumer Association has also expressed concern about " mis le ading product names " in out door jack ets in general . The association had sent letters last month to represent atives of Rah ma , The North Face and Jack Wolf skin to consult on the appropri aten ess of the product name .

In this issue , the following points are particularly point ed out :

• Product names that ex ag ger ate the actual performance
• Cons um ers conf used by inap pr opri ate use of technical termin ology
• Devi ation between the series name and the actual product character istics

A sp okes person for the Consumer Association said , " Out door supp lies are products that also have a direct be aring on safety , so it ' s important to be able to acc urat ely understand performance from the product name . "

Future develop ments and advice for consumers

In response to this issue , the Consumer Association is dra wing the attention of the general consumer to the following points :

1. When purchas ing a down ja cket , check the label care fully .
2. If you have any questions , check with the store staff or contact the manufact urer directly .
3. Keep your rece ip ts and tags after purchase .
4. If you feel a problem , contact your near est consumer association .

What the out come of this round of consult ations will bring is dra wing attention , even among industry stak ehol ders . It could also be the first step towards increasing the transpar ency of the display in the out door supp lies market , and it is expected to be rol led out in the future .

The Consumer Association hop es that the issue will not be just a lab eling issue , but will prompt a review of product lab eling standards across the out door supp lies industry . It is our policy to keep information on the progress of the consult ations open from time to time .