Chen (a pseud onym) from Wuhan , China , recently bought a hand bag from the lux ury brand " G ucci " as a gift for her fian cé , but compla ins that the goods received were found to have numerous cre ases and wr ink les , " cle ar ly like second - hand or ex hibit items . " The trou bles once again high light ed consumer rights protection and the pre ca utions to be taken when purchas ing lux ury brand ed goods .
I was hop ing for a " new product " and it arrived in a bad condition bag .
In an interview with local media Ji up ai Sh imb un , Chen explained how he bought G ucci ' s " M amon " hand bag for 14, 400 yuan (abo ut 29 0,000 yen) at the " S ho uch ang Out let " in Wuhan . " I made it clear to the c ler k that I wanted new products , " Chen emph asi zes .
However , the bag s that arrived at his home had multiple f olds and wr ink les that were consp ic uo us and clearly in a us able condition , he said . " F rom the moment I opened the package , there was a dis ag re ement . If it is a new lux ury brand , it should not be like this , " Chen said of his surprise at the time .
Cons um ers suspect the possibility of " se cond - hand sale "
Reg ard ing the condition of the bag s that Chen received , experts said " it may have been on the store front for a long time as an ex hibit or it may have been used once . " Es peci ally for high - end brand s , strict quality control s are carried out if new products , and it is said that they are not sold in a consp ic uo us state with cre ases or wr ink les .
" If you pay this price , you have the right to receive a new product in perfect condition , " Chen claim ed . It is currently negoti ating with the store , but it has revealed the dilem ma that " cons um ers ' position is weak and they cannot get an adequ ate response . "
Be careful when buying lux ury brand s
To prevent such trou bles , consumer experts recommend the following points :
- Always check the condition of the product care fully when purchas ing
- have written guarantee that the product is new .
- Rece ip ts and war ran ties must be stor ed
- If you feel sus pi cious , shoot an open - se aling video immediately .
- Under stand the difference between out let and regular products
In some cases , especially in out let st ores , ex hib its or items with minor sc rat ches are sold , which can lead to a gap if you expect " com ple te new products " like Chen .
Mov es to protect consumer rights
China has seen an increase in consumer trou bles over lux ury brand s in recent years , with more than 500 similar compla ints reported across the country in 2023 alone . The Consumer Association called for " the more careful the purchas ing process , the higher the price , " and also called for companies to thor ough ly explain their products .
Chen ' s case is still ongo ing , but the increase in such cases may trig ger a r eth ink of sales practices across the lux ury brand industry . " It was an expensive purchase , so I want to expect a sin cere response , " Chen said .
The issue is also related to the so - cal led " rene wal issue " of lux ury brand s " s elling used products as new products , " and the Consumer Agency is also embar king on an investigation into the situation . There is an urgent need to develop an environment where buy ers can obtain appropriate information and make satis fact ory purchas es .