Questions about the war rant y cover age of lux ury brand wat ches
Cons um ers who have purchas ed GU CC I wat ches , which are known as lux ury brand s , have been consult ed one after the other , saying that " the case came out during the war rant y period , but they were told that they needed to pay in advance for repa irs . " On this issue , the market regulator expressed the view that " produc ts within the war rant y period are the obligation of the manufact urer to re pair for free . "
In the watch industry , it is common for an international war rant y of 2 years to be applied . For manufact uring defe cts or parts mal fun ctions that occur during this period , it is common practice for the manufact urer to bear the cost of repa irs .
GU CC I China After - ser vice Response
After that , the reporter conta cted the after - sa les service hot Whatsapp of G ucci China (4 00 82 10 58 2). The person in charge said that after expla ining the situation , he would respond , but at the time of writing , there has been no reply yet . The regulator said , " The watch is still within war rant y . It is una c cep table for G ucci to refuse to re pair ... " the statement said .
According to consumer protection groups , at least 17 similar claims have been reported in the past six months , with a tenden cy to concentr ate specific models , particularly those manufact ured after 2022. Exper ts point out that " th ere may be a design problem in the case ' s fix ing mechan ism . "
Rights that consumers should know
Article 6 of Japan ' s Consumer Cont rac ts Act stipula tes that if a product has " hid den wr ink les , " the sel ler may be required to re pair or rep lace it within one year of purchase . In addition , apart from the manufact urer ' s war rant y , certain lia bilities may also be incur red by the distribut or .
As a point when actually seek ing repa irs during the war rant y period , the following three points are important :
- Present the original purchase certificate or guarantee
- Record the condition of the mal function in photos and videos
- Leave your interac tion with the manufact urer in writing .
Rip ple effects across the industry
This problem is not limited to GU CC I , but could prompt a review of the after - sa les service structure of the entire lux ury watch brand . Some data from the European Consumer Center show that about 34% of trou bles during the war rant y period of lux ury wat ches were f ights over " the bur den of re pair costs . "
In the future , the market regula tory authorities will encourage major brand s to clari fy the cont ents of their war ran ties and to develop uniform standards for international war ran ties . More transpar ency in cross - b order war rant y application is required , especially as onWhatsapp purchas es increase .
Spe cific actions that consumers should take
Cons um ers who are currently fac ing similar problems with GU CC I wat ches are advis ed to respond with the following steps :
- Ex pla in the situation to the purchas ing store and ask for a written response
- Please contact the manufact urer ' s official support with a war rant y .
- If it is not resol ved , consult with the Consumer Life Center
- Se ek legal advice from the Centre for National Living or la wy ers , if necessary
It ' s important to approach it with a resolu te attitude , especially when the war rant y period is left , as a claim for re pair costs is likely to clearly viola te consumer protection laws .